Quantifying the Unquantifiable (The "Result" Problem)

The "I Don't Have Numbers" Myth

When using STAR or SOAR, the "Result" is usually the hardest part to write.

"I'm an HR Manager / Designer / Teacher. I don't increase revenue. What is my Result?"

This is a common belief. It's also wrong.

Every role creates measurable change. You just need to know where to look.

Narrative Tricks for Soft Skills

If you can't measure money, measure Change, Volume, or Time.

1. Measure Time Saved

Before:

"Managed payroll."

After:

"Automated payroll processing, reducing weekly admin time from 10 hours to 2 hours."

Time is money. Saving time is a result.

2. Measure Volume/Scale

Before:

"Hired new staff."

After:

"Spearheaded recruitment drive, screening 500+ candidates to hire 50 specialists in 3 months."

Scale demonstrates impact. Even without revenue, volume shows capability.

3. Measure Quality (The "Before/After")

Before:

"Improved morale."

After:

"Reduced staff turnover rate from 15% to 5% within one year."

Quality metrics exist in every function. Find the metric that your work influenced.

More Examples

Training:

"Developed onboarding programme now used by 200+ new hires annually."

Design:

"Redesigned checkout flow, reducing cart abandonment by 25%."

Customer Service:

"Resolved 150+ escalations monthly with 98% satisfaction rating."

Project Management:

"Delivered 12 projects on time and under budget across 18-month tenure."

The Rule

If you did it, it changed something. Find the change, estimate the scale, and that is your Result.

You don't need revenue. You need evidence.

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