Quantifying the Unquantifiable (The "Result" Problem)
Struggling to find the "Result" for your STAR bullet point? You don't always need money or percentages. Learn how to quantify "soft" achievements.
## The "I Don't Have Numbers" Myth
When using STAR or SOAR, the "Result" is usually the hardest part to write.
"I'm an HR Manager / Designer / Teacher. I don't increase revenue. What is my Result?"
This is a common belief. It's also wrong.
Every role creates measurable change. You just need to know where to look.
## Narrative Tricks for Soft Skills
If you can't measure money, measure **Change**, **Volume**, or **Time**.
### 1. Measure Time Saved
**Before:**
> "Managed payroll."
**After:**
> "Automated payroll processing, reducing weekly admin time from 10 hours to 2 hours."
Time is money. Saving time is a result.
### 2. Measure Volume/Scale
**Before:**
> "Hired new staff."
**After:**
> "Spearheaded recruitment drive, screening 500+ candidates to hire 50 specialists in 3 months."
Scale demonstrates impact. Even without revenue, volume shows capability.
### 3. Measure Quality (The "Before/After")
**Before:**
> "Improved morale."
**After:**
> "Reduced staff turnover rate from 15% to 5% within one year."
Quality metrics exist in every function. Find the metric that your work influenced.
## More Examples
**Training:**
> "Developed onboarding programme now used by 200+ new hires annually."
**Design:**
> "Redesigned checkout flow, reducing cart abandonment by 25%."
**Customer Service:**
> "Resolved 150+ escalations monthly with 98% satisfaction rating."
**Project Management:**
> "Delivered 12 projects on time and under budget across 18-month tenure."
## The Rule
If you did it, it changed something. Find the change, estimate the scale, and that is your Result.
You don't need revenue. You need evidence.
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